Refund policy

Returns may be requested within 14 days from purchase. Items must be returned unused, in its original condition and in the original packaging, and will be inspected once received. Proof of purchase must be provided. Approved returns will then qualify for one of the below return options:

1. Exchange - You can exchange the goods for any other product(s) of the same value. Shipping fees will be due over and above.
2. Refund - A full refund to the payment method used for the purchase within 14 days of receiving the return, excluding shipping fees.
3. Gift voucher - Request a gift voucher in the form of a discount code to the value of the product(s) purchased excluding shipping fees.

Please note that Olive & Wilde is not liable for any errors made by the customer in variant selection on orders.

If the return is due to a quality defect, Olive & Wilde will absorb the returns shipping costs and exchange the item(s) at no cost to the customer.

Non-returnable/refundable items include:

• Gift cards
• Sale Items

To arrange a return please contact us by email at oliveandwilde@gmail.com for delivery details. 

*Note - All returns shipping is to be arranged by Olive & Wilde, at the cost of the customer. Shipping costs are non-refundable. It is imperative that the correct shipping/collection address and postal code is provided by the customer, failing which Olive and Wilde is absolved of any costs incurred nor held liable for any delays.